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Shipping & Returns

Credit/Refund returns

  • Are accepted based on the reason for return, returns are the decision of IndigoPOS.
    Simple reasons like "I did not want this anymore" are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged. Full credit is only accepted for items within 7 days after delivery to customer. Any un-opened and un-damaged goods outside of the 7 day return policy cannot be returned for credit unless authorised by IndigoPOS with a restocking fee applicable (this decision is made by IndigoPOS at the time). If the return is accepted, there is a 15% restocking fee. The refund will be paid upon receipt of the goods.
  • IndigoPOS has the right to refuse a refund on opened packages and packages outside of the 7 day return policy. Opened packages within the 7 day return policy may be accepted back at IndigoPOS's discretion (this decision is made by IndigoPOS at the time). Opened and used returns incur a restocking fee of 25% to 50%.
  • Software cannot be returned for Credit. This is due to copyright regulations.
  • Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a device we recommend you contact us first before purchasing or investigate it with the manufacture of your device.
  • Why we charge a restocking fee on returns is because we do not want customers purchasing from us on a try before you buy basis.
  • The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a reduction in price.
  • All products must be returned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.

Warranty

  • All IndigoPOS products specify the warranty associated with them, if no warranty is specified please check with IndigoPOS for warranty details.
  • All hardware usually has a 1 year warranty or more. This warranty is held by the manufacturer of the hardware.
  • Software, toners, cartridges, paper etc do not have warranties.
  • Software will usually have a tech support phone line with the manufacturer.
  • Faulty returns are covered by either IndigoPOS direct or the manufacturer direct depending on the product. For example, if it is an Epson item with an onsite warranty or a RTB warranty then the support will be direct with Epson New Zealand.
  • All Apple products come with a 1 year warranty held with Apple. For issues with any Apple product contact Apple support directly. https://support.apple.com/ipad/repair/service
  • IndigoPOS will advise you of your warranty procedures when you fill in our return form or feel free to contact us and ask.
  • If IndigoPOS handles the faulty return/replacement, you need to fill in a return form and IndigoPOS will get back to you with return instructions and a return number.

Faulty Repair and Replacement

  • All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty.
  • Warranty period starts from the date of invoice (not time of delivery).
  • Products outside of warranty period cannot be returned for repair or replacement.
  • Software issues are not supported by IndigoPOS. They must be raised directly with the software provider.
  • Credit/Refund returns
    • Are accepted based on the reason for return, returns are the decision of IndigoPOS.
      Simple reasons like "I did not want this anymore" are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged. Full credit is only accepted for items within 7 days after delivery to customer. Any un-opened and un-damaged goods outside of the 7 day return policy cannot be returned for credit unless authorised by IndigoPOS with a restocking fee applicable (this decision is made by IndigoPOS at the time). If the return is accepted, there is a 15% restocking fee. The refund will be paid upon receipt of the goods.
    • IndigoPOS has the right to refuse a refund on opened packages and packages outside of the 7 day return policy. Opened packages within the 7 day return policy may be accepted back at IndigoPOS's discretion (this decision is made by IndigoPOS at the time). Opened and used returns incur a restocking fee of 25% to 50%.
    • Software cannot be returned for Credit. This is due to copyright regulations.
    • Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a device we recommend you contact us first before purchasing or investigate it with the manufacture of your device.
    • Why we charge a restocking fee on returns is because we do not want customers purchasing from us on a try before you buy basis.
    • The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a reduction in price.
    • All products must be returned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.
    Warranty
    • All IndigoPOS products specify the warranty associated with them, if no warranty is specified please check with IndigoPOS for warranty details.
    • All hardware usually has a 1 year warranty or more. This warranty is held by the manufacturer of the hardware.
    • Software, toners, cartridges, paper etc do not have warranties.
    • Software will usually have a tech support phone line with the manufacturer.
    • Faulty returns are covered by either IndigoPOS direct or the manufacturer direct depending on the product. For example, if it is an Epson item with an onsite warranty or a RTB warranty then the support will be direct with Epson New Zealand.
    • All Apple products come with a 1 year warranty held with Apple. For issues with any Apple product contact Apple support directly. https://support.apple.com/ipad/repair/service
    • IndigoPOS will advise you of your warranty procedures when you fill in our return form or feel free to contact us and ask.
    • If IndigoPOS handles the faulty return/replacement, you need to fill in a return form and IndigoPOS will get back to you with return instructions and a return number.
    Faulty Repair and Replacement
    • All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within Credit/Refund returns
      • Are accepted based on the reason for return, returns are the decision of IndigoPOS.
        Simple reasons like "I did not want this anymore" are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged. Full credit is only accepted for items within 7 days after delivery to customer. Any un-opened and un-damaged goods outside of the 7 day return policy cannot be returned for credit unless authorised by IndigoPOS with a restocking fee applicable (this decision is made by IndigoPOS at the time). If the return is accepted, there is a 15% restocking fee. The refund will be paid upon receipt of the goods.
      • IndigoPOS has the right to refuse a refund on opened packages and packages outside of the 7 day return policy. Opened packages within the 7 day return policy may be accepted back at IndigoPOS's discretion (this decision is made by IndigoPOS at the time). Opened and used returns incur a restocking fee of 25% to 50%.
      • Software cannot be returned for Credit. This is due to copyright regulations.
      • Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a device we recommend you contact us first before purchasing or investigate it with the manufacture of your device.
      • Why we charge a restocking fee on returns is because we do not want customers purchasing from us on a try before you buy basis.
      • The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a reduction in price.
      • All products must be returned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.
      Warranty
      • All IndigoPOS products specify the warranty associated with them, if no warranty is specified please check with IndigoPOS for warranty details.
      • All hardware usually has a 1 year warranty or more. This warranty is held by the manufacturer of the hardware.
      • Software, toners, cartridges, paper etc do not have warranties.
      • Software will usually have a tech support phone line with the manufacturer.
      • Faulty returns are covered by either IndigoPOS direct or the manufacturer direct depending on the product. For example, if it is an Epson item with an onsite warranty or a RTB warranty then the support will be direct with Epson New Zealand.
      • All Apple products come with a 1 year warranty held with Apple. For issues with any Apple product contact Apple support directly. https://support.apple.com/ipad/repair/service
      • IndigoPOS will advise you of your warranty procedures when you fill in our return form or feel free to contact us and ask.
      • If IndigoPOS handles the faulty return/replacement, you need to fill in a return form and IndigoPOS will get back to you with return instructions and a return number.
      Faulty Repair and Replacement
      • All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty.
      • Warranty period starts from the date of invoice (not time of delivery).
      • Products outside of warranty period cannot be returned for repair or replacement.
      • Software issues are not supported by IndigoPOS. They must be raised directly with the software provider.
      • Forward replacements, IndigoPOS does not do forward replacements.
      Shipping of faulty products or credits
      • The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. IndigoPOS will organise the return freight for the replacement product back to you. This is standard RTB (return to base procedure).
      • If the wrong product has been supplied at IndigoPOS's error. Then Indigo will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).
      NZ Warranties

      With the exception of Studio Proper equipment all of our products are supplied by NZ Distributors so all warranties are supported within NZ. On occasions when the distributor is out of stock or a product has become obsolete and no more are available in NZ to replace your unit there may be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered. Studio Proper equipment is supplied directly by Studio Proper Pty Limited in Melbourne, Australia. Any faults will be rectified by them directly from Australia.their warranty period can be covered under warranty.
    • Warranty period starts from the date of invoice (not time of delivery).
    • Products outside of warranty period cannot be returned for repair or replacement.
    • Software issues are not supported by IndigoPOS. They must be raised directly with the software provider.
    • Forward replacements, IndigoPOS does not do forward replacements.
    Shipping of faulty products or credits
    • The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. IndigoPOS will organise the return freight for the replacement product back to you. This is standard RTB (return to base procedure).
    • If the wrong product has been supplied at IndigoPOS's error. Then Indigo will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).
    NZ Warranties

    All of our products are supplied by NZ Distributors so all warranties are supported within NZ. On occasions when the distributor is out of stock or a product has become obsolete and no more are available in NZ to replace your unit there may be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered. Forward replacements, IndigoPOS does not do forward replacements.

Shipping of faulty products or credits

  • The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. IndigoPOS will organise the return freight for the replacement product back to you. This is standard RTB (return to base procedure).
  • If the wrong product has been supplied at IndigoPOS's error. Then Indigo will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping
All items are shipped via courier to a NZ address.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.